Call Center Management & Reporting.
We believe that having better data breeds better results. Custom call reporting makes it even easier for you to monitor and for individuals to motivate themselves when their progress is visually displayed. Knowing what is happening on every call your employees are on can be difficult. Our call recording solutions make reviewing any call simple and easy. Compiling data reports can be tedious and costly. Our call reporting solutions make it possible to schedule reports to be run automatically without the hassle.
True and Accurate Call Reporting for Avaya IP Office.
IndieTECH is an authorized Xima Partner offering Xima Software’s flagship solution, Chronicall. Chronicall is a robust call history and reporting suite for Avaya’s IP Office. Chronicall started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and realtime reporting software suite. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software, and it does so by connecting directly to your phone system and logging everything that happens on each call, from the moment it starts to the second it ends.
True Cradle to Grave reporting means that you can expand each and every call to view its Ringing, Talking, Queue, Hold, and Transfer events, as well as each user, group, and external party involved at each step along the way. You can sort, search, filter, and rearrange the tabular data or export it directly to a spreadsheet program for further analysis. Cradle to Grave is just one of many quality tools that separate Chronicall from the competition.
Contact us today to learn more!