Adam Siek
Adam SiekMarch 13, 2024

Elevate Your IT Support with Help Desk Service

Indie-Tech is excited to present a tailored solution designed to redefine IT support for your business: our Per-User Flat Fee Help Desk Service, now enhanced with the cutting-edge SentinelOne Endpoint Detection and Response (EDR) technology. This comprehensive package is crafted to offer unparalleled IT support, ensuring not just reactive solutions to issues but also proactive protection against advanced cyber threats, all at a predictable, per-user monthly rate.

Comprehensive Support, Predictable Pricing

Our service is structured around a per-user pricing model, ensuring complete transparency and scalability. Whether you’re a small startup or a growing enterprise, our flat fee structure allows for easy budgeting and financial planning, eliminating the worry of fluctuating IT support costs.

Tier One and Tier Two Support: A Closer Look

– Tier One Support: Our frontline support tackles a wide array of common IT concerns, from password resets and software installations to basic troubleshooting. This level ensures your team receives immediate assistance for everyday issues, keeping productivity high.
– Tier Two Support: For more complex technical challenges, our Tier Two support brings specialized expertise to the table. This includes in-depth problem-solving for network issues, advanced software complications, and hardware problems, ensuring comprehensive care for your IT infrastructure.

The SentinelOne EDR Advantage

Integrating SentinelOne EDR into our Flat Fee Help Desk Service elevates your cybersecurity posture to new heights. This state-of-the-art solution offers:

– Advanced Threat Detection: SentinelOne EDR utilizes AI-driven analytics to detect and respond to sophisticated threats, including malware, ransomware, and zero-day exploits, in real-time.
– Automated Response: In the event of a detected threat, SentinelOne EDR swiftly neutralizes it, minimizing potential damage and downtime.
– Continuous Monitoring: With round-the-clock surveillance of your endpoints, SentinelOne EDR ensures that your network remains secure against evolving cyber threats.
– Forensic Insights: Gain valuable insights into threat patterns and vulnerabilities, enabling informed decisions to bolster your security measures.

Why Partner with Indie-Tech?

Choosing Indie-Tech means opting for a partner committed to your success. Our per-user flat fee structure, combined with the advanced protection offered by SentinelOne EDR, provides a robust foundation for your IT operations. Our dedicated team of experts becomes an extension of your business, offering personalized support and strategic guidance every step of the way.

Get Started with Confidence

Transition to a new era of IT support and cybersecurity with Indie-Tech’s Per-User Flat Fee Help Desk Service, powered by SentinelOne EDR. Embrace a solution that grows with your business, provides unmatched support, and equips you with industry-leading cybersecurity defense. Contact Indie-Tech today to discover how we can empower your business to operate more securely, efficiently, and predictably.


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