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5 Reasons to Upgrade Your Old-School Phone System

Thinking about upgrading your phone system? It’s a significant expense, and obviously a critical part of your business, so you’re right to take it seriously and do your due diligence. You want to make the right decision.

And the first decision is whether to make a change at all. After all, change is risky, things are going well overall, and this is not your area of expertise. Is it worth it??

Glad you asked!

The question to ask yourself is, “Does my current phone system give me what I need for where I want to go, to where the business needs to go, moving forward?”

If you’re not clear about that right off the bat, here are a few things to consider, based on our experience advising, serving and supporting clients over the last 23 years:

  1. Monthly Recurring Costs – Are you spending too much on your phone bill?  What about the cost of maintenance? Performing a phone system audit will help determine if there is an opportunity for savings while upgrading to the latest technology with a return on investment (ROI).
  2. Outdated Technology – Yes, it works or maybe you’re putting up with how it’s not working.   You can answer a call, put it on hold, but what happens when you’re out of the office and you’re expecting an important phone call?  What do you customers experience when they call in (music on hold or lack thereof)?
  3. Valuable New Features – How can an updated communications platform help you with accomplishing your business goals?  What features will improve overall efficiency with connecting your customers to your team? Mobile Twinning and Mobile Apps, Voicemail to Email, Advanced Call Routing, Video conferencing, VOIP and Unified Communications are some of the features that improve the overall customer experience while having your team connected with freedom and ease.
  4. Reliability and Flexibility – What will customers experience during a power or service provider outage (internet, phone, etc.) and how easy is it to re-route calls or have your team work off-site?  Having a reliable and flexible communications platform and a backup plan in the event of unforeseen issues are important factors to providing a robust communications solution.
  5. Capacity – From moving or adding another office to adding employees, having a phone system that easily grows with you is important to achieving your business goals and connecting your team together, wherever they physically are located.

We know change is risky, but you deserve to have what you need to be successful in your business–and that includes your phone system! So take a good look at our list, and your real situation, and make whatever decision is best for you.

And of course, if you have any other questions, let us know.

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Understanding Cloud Technology

1. What is the Cloud?

The cloud is virtual and therefore does not require any hardware of your own to deliver a service. Cloud technology can deliver that service to you, without having to install anything or have it on a server at your business. This is something that you can access remotely, or via the Internet through your web browser. Offsite, secure third party data centers manage all of your cloud data so that you can access it at your convenience.

2. You May Already be Using the Cloud

Are you using Gmail? Amazon Music? A Kindle? Dropbox? These are all cloud services that store the data you access. All you have to do is log in to their servers to get what you need. If you use an Apple iPhone or iPad, then you’re familiar with the iCloud service, the cloud technology that allows you to sync and upload your photos and contacts.

3. Why Use the Cloud?

The cloud is convenient for accessing and backing up data no matter where you go. With it, you can access servers anywhere, rather than just locally from your office. This allows you to perform your job duties at home and on the go! There is no need to carry around (and risk losing) USB drives with sensitive information on them. If you lose that USB drive, then your files are gone forever. If you back them up to the cloud or store them there, however, you can easily retrieve that data.

4. Why is the Term “Cloud” Used?

There is both a literal and figurative meaning here. Have you ever laid down in the grass, and looked up at the clouds in the sky? Oh, look, an elephant! A boat! Oh nice, a dinosaur! But the person next to you may not see the same shapes. They may see a sandwich, a skyscraper or an airplane in the clouds instead. The possibilities are almost endless, and not everyone has the same vision. Cloud technology is similar, offering a plethora of possibilities to help support and scale your business. Also, clouds are generally always above us. Just head on up, and grab whatever you need on-demand. The sky is always accessible.

So, you can store and access files in the Cloud. You can use cloud-hosted applications, like Gmail and GoogleDocs. Finally, the cloud gives you access to your data anywhere with a network connection. This all sounds great, right? It is, but as with anything on the Internet, these services need to be used responsibly. Is your IT services provider helping to manage this?

Let indieTECH’s experience work for you. No matter how big or small your needs are, our team can help you manage them.

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